Interop Las Vegas 2016

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Use this free scheduler to get an overview of all of the sessions available or to find specific sessions, speakers and special events for this year's conference.

By signing up for the Scheduler, you can add sessions to your "Favorites" and develop your own personalized schedule for Interop Las Vegas 2016. This personalized schedule will be synced with the official Interop Mobile App.

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  • Trends Driving Next-Gen Contact Centers

    Sheila McGee-Smith  |  President, McGee-Smith Analytics
    Location:  Breakers I
    Session Type: Conference Session
    Track: Collaboration
    Pass type: 5-Day Pass, 3-Day Pass - Get your pass now!
    Vault Recording: TBD

    Contact Centers are at the leading edge of collaboration/communications technology and markets: Emerging trends include cloud-based architectures, increased use of analytics, and software geared toward giving enterprises a fuller picture of the customer journey as he or she proceeds through the contact process. Multichannel contact via voice, Web-based self-service, and video is also continuing to advance. This session, presented by the contact center industry's leading analyst, will give you a solid understanding of where the latest trends are, where vendors and customers are in their adoption of new technologies, and where ROI is being realized. You'll come away with a clear idea of how your enterprise can leverage these tech trends for your customer contact systems.