Interop ITX 2017 Schedule Viewer

How to Make ITSM Your DevOps' Best Friend

Interop ITX 2017 Schedule Viewer

Use this interactive agenda to get an overview of our ever-growing conference program and to sort sessions by pass type, track, day/time, and speaker. Many more sessions will be added in the weeks to come.

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  • How to Make ITSM Your DevOps' Best Friend

    Location:  TBD
    Format: Conference Session
    Track: DevOps
    Pass Type: All Access, Conference, Wednesday Conference - Get your pass now!
    Vault Recording: TBD

    Sometimes, it's not what you say but how you say it that makes for best friends forever. This session dispels the myth that DevOps and ITSM are incompatible by offering tangible advice on building bridges, overcoming objections, increasing trust , sharing knowledge and integrating tools for key processes such as Change, Release, Configuration, Incident and Problem.

    You'll learn:
    • Ways to engage and align ITSM and DevOps processes and tools
    • Techniques for improving the flow of ITSM processes
    • Opportunities to cross-pollinate vocabulary, process activities and tool integration
    • How to improve flow by leveraging some overlooked ITSM concepts